Shipment, Return,exchange and Refund Policy

For shipping, your order(s) will be delivered courier, SF Express, depends on the country you located.
Do you deliver the package internationally?
We offer worldwide shipping up to 200+ different countries. In case if you could not find your living country, please contact our customer services at sales@umore.hk for further handling.

How long does standard shipping normally take?
Hong Kong Territories: 1-2 business days (SF Express/Local Courier)

SF Express Pickup Method (Customers can choose either one option):

Method A: SF Station

Method B: SF Smart Cabinet

Method C: Mail to business or residential address)

Hong Kong: 1-2 business days (SF Express/Courier) (Shipment charge $20, purchased above $400 waivd shipment charge)

China and Macau Territories : 2-3 business days (SF Express) (Shipment charge $40, purchased above $500 waivd shipment charge)
Taiwan : 3 - 4 business days (SF Express/Courier) (Shipment charge is dependable, purchased above $500 waivd shipment charge)
Overseas : 7-10 business days (Courier) (Shipment charge is dependable, purchased above $600 waivd shipment charge)

*** Above lead time are estimated by the courier and does not include the processing time of the Customs in the destination country. In some countries, the local Customs office may be required additional documents and time for custom clearance your package, this may be caused further delay on the delivery.

How can I check my order status?
All Shipping comes with a tracking number. We will inform you the shipment tracking number by e-mail within 3 business days.

Will the package be delivered to my home?
The purchased merchandise will be shipped to your appointed delivery address normally. There is only in the rare situation that the door-to-door delivery service is not provided in particular cities/ areas/countries exceptionally

When will you ship my order?
It will be processed within 2 business days after your order placed
The additional lead time for your order to be processed during public holidays and busy seasons. Customs may also be required extra time to work on the processing/delivery during peak season or before major festivals (e.g., Christmas and Chinese New Year). For details on public holidays in the destination country, please refer to the local Government website. Please also note that delays may be incurred as a result of pending payment authorizations.

Retail Packaging
The purchased merchandise always comes with Retail packaging basically.
In some cases, we might remove its retail packaging before shipment depend on its volume, but rest assured that we will properly pack your items to avoid any damage and inform the customer in advance

Import Taxes & Duties
Some countries might require import tax, duties and related Customs fees for the imports, and those are not covered in payment you paid to us. These costs, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Should you require any further assistant, please contact our customer services at sales@umore.hk

Return and Exchange
Does UMORE guarantee its product?
We committed to provide you with the highest quality of our products. Each item will be fully inspected before shipping to ensure you get the best!
If you found a fault with the item(s) when you received, please take pictures of the defect and contact us right away by e-mail us at sales@umore.hk, we will follow up with you to guarantee your satisfaction.
We also provide a 1 year of warranty (according to the purchase date) for most of our merchandises including cables, chargers, wireless charge car mount .. etc.(excluding screen protector)

This Limited warranty does not apply to:

Normal wear and tear
Damages caused by careless operation
Damages caused by improper use such as not following the product manual instruction
Should you wish for refund or replacement of your item(s), please email us with the reason at sales@umore.hk within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable)

Returns without prior communication with us will not be accepted.
For refund, payment will be refunded in your original form (via PayPal or Credit cards). Kindly note that bank charges and currency fluctuation might be incurred
Please note that customers are responsible for all the fees involved for returning items. and required to return everything that originally came with the items including boxes and manuals.

Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Should you have any other inquiries about product Technical support and returns, please email us at sales@umore.hk
All inquiries will be responded back within 24 hours (excluding Saturday, Sunday and Public Holidays)
Our office hour is from Monday to Friday 9am till 6pm HKT (GMT+8)